About Us

My passion for customer experience came as a Professional Golfers Association member, where my focus was always on delivering exceptional customer experiences, to both members and guests.

Over the years, I have built up a global reputation within Customer Experience consulting. I have worked with business owners worldwide, helping them deliver memorable customer experiences – which retains existing customers and encourages ongoing word of mouth referrals.

I was recently referred to by internationally known marketing expert Jim Connolly as; “a man of true integrity, who really understands how to help business owners turn customers into loyal fans!”

Though this blog, I aim to help as many people as possible deliver exceptional customer experiences, using the kind of no fluff approach people rely on me for.

So, if you would like your business to benefit from a treasure trove of great useful, FREE information, check out the blog and remember to subscribe; so you don’t miss a thing!